These Terms of Service (“Terms”) govern your access to and use of the website, products, and services (collectively, the “Services”) provided by Flexecom (“Flexecom,” “we,” “us,” or “our”). By accessing our website, booking a call, or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Our Services
Flexecom provides done-for-you lead generation and advertising management for small and local businesses. This may include building, launching, and managing paid advertising campaigns (for example on Meta or Google), creating landing pages, setting up tracking, and providing follow-up systems intended to generate enquiries and booked appointments for your business.
2. Eligibility
You must be at least 18 years old and have the authority to enter into a binding agreement on behalf of yourself or the business you represent. You agree that all information you provide to us is accurate and current.
3. The 3-Day Proof Run
Our “3-Day Proof Run” is a limited trial in which we build and run a campaign for three (3) days. The following conditions apply:
- You are responsible for the advertising spend (typically around $10/day), which is paid directly to the advertising platform (e.g., Meta or Google) and is separate from any Flexecom fee.
- A “qualified lead” means a genuine person within your target service area who enquires about your service and provides valid contact details. Automated clicks, bots, spam, and incomplete submissions are not qualified leads.
- If we do not deliver at least the number of qualified leads described in your specific offer within the stated period, you will not owe our service fee for the Proof Run, and you may keep any leads generated.
- Results depend on factors outside our control, including your budget, offer, market, service area, responsiveness, and platform performance. See Section 7.
4. Fees & Payment
- Advertising spend is billed by and paid directly to the relevant advertising platform. You retain control of and responsibility for your ad budget.
- Service fees (for example, the Growth Partner engagement) are billed as described in your order or agreement and are due in advance of each billing period unless stated otherwise.
- Unless required by law or expressly stated, service fees are non-refundable once the applicable service period has begun.
- You authorize us (or our payment processor) to charge your provided payment method for recurring fees until you cancel in accordance with these Terms.
5. Your Responsibilities
- Provide timely access to any accounts, assets, or information reasonably required to deliver the Services (e.g., ad account access, business details, photos or clips).
- Ensure your business, offers, and any materials you provide comply with applicable laws and the policies of the advertising platforms.
- Respond to leads and manage your own sales, bookings, fulfilment, and customer relationships.
- Maintain any licenses, permits, or insurance required to operate your business.
6. Third-Party Platforms
The Services rely on third-party platforms and tools (including, without limitation, Meta, Google, and Calendly). Your use of those platforms is subject to their own terms and policies. We are not responsible for the availability, decisions, pricing, or actions of third-party platforms, including ad account suspensions or policy changes.
7. No Guarantee of Specific Results
Any figures, case studies, testimonials, or examples on our website or in our communications are illustrative and do not constitute a guarantee of specific results, revenue, or earnings. Lead volume and business outcomes vary based on many factors, many of which are outside our control. Except for the specific, limited assurance described in the 3-Day Proof Run for your offer, we make no guarantee of any particular result.
8. Intellectual Property
All content, systems, processes, and materials we create or provide remain our intellectual property unless otherwise agreed in writing. You retain ownership of your brand assets and the leads generated for your business. You grant us a limited license to use your logo, name, and campaign results for the purpose of providing the Services and, where you consent, for case studies and marketing.
9. Confidentiality
Each party agrees to keep the other party’s non-public business information confidential and to use it only as needed to perform under these Terms.
10. Term & Termination
Ongoing engagements continue until cancelled by either party in accordance with the applicable order or agreement. We may suspend or terminate the Services if you breach these Terms, fail to pay, or if required by a third-party platform or by law. Upon termination, accrued fees remain payable.
11. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
12. Limitation of Liability
To the fullest extent permitted by law, Flexecom will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Services will not exceed the amount of service fees you paid to us in the three (3) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Flexecom and its personnel from any claims, damages, or expenses arising from your business, your offers, materials you provide, your use of leads, or your breach of these Terms or of any third-party platform’s policies.
14. Governing Law
These Terms are governed by the laws of Islamabad, Pakistan, without regard to conflict-of-laws principles. Any dispute will be subject to the exclusive jurisdiction of the courts located in Islamabad, Pakistan.
15. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date above reflects the latest version. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
16. Contact Us
Questions about these Terms? Contact us at hello@flexecom.co.